FAQ

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Frequently Asked Questions

  • How does pre-order work?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.

  • How much does shipping cost?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.

  • How do I know my order is confirmed?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.

  • Can I change or cancel my order once placed?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.

  • Can my order be redirected?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.

  • Can my order be gifting wrapped?

    We will specify the time frame in which you can pre-order product. Your payment will be taken upon placing the order. Once the time slot is closed we then place the order with our supplier and your Ārdēo piece will be manufactured in the lead-time specified (usually 6-8 weeks). We will keep you posted on the progress and update you when your order is out for delivery.